Vol. 8 No. 1 (2025): 8th ICEBGC

Articles

• The Role of Services Marketing Management in Increasing Customer Satisfaction and Loyalty

  Unedo Mardongan B.Nainggolan, Nanik Hariyana

  1-6

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• Supply Chain Resilience in the Cocoa Industry Amid Global Disruptions: A Comparative Case Study of Ghana and Côte d’Ivoire

  Ebrima Jabbi, Dewi Khrisna Sawitri

  7-24

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• Blockchain and Artificial Intelligence in Agrotechnology: A Systematic Literature Review on Sustainable Food Security and Inclusive Growth

  Youmandja Arif Riyak Thiombiano, Ebrima Jabbi

  25-32

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• Soft Skills and Motivation as Drivers of Workforce Readiness to Support Organizational Adaptability in Gen Z: A Systematic Literature Study

  Siti Aisyah Romadhoni

  33-42

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• The Role of Digital Transformation in Strengthening Organizational Resilience During Crises

  Alhagie Gassama, Dewi Khrisna Sawitri

  43-53

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• The Role of Social Media in Supporting the WhatsApp Complaint Channel of Surabaya City Government

  Ni Matul Azizah

  54-57

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• Forensic Accounting as a Tool for Fraud Prevention in Crisis Periods: A Systematic Literature Review

  Kekoto Manneh, Nur Islamiati Sulaiman, Angelica Lena Graça Barreto

  58-68

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• Exploring the Role of Employee Competence and Learning Agility in Supporting Organizational Adaptation in the Disruption Era: A Qualitative Study in Indonesia

  Laylla Ma’rifatul Khasanah

  69-73

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• Dividend Policy in the Perspective of Agency Theory: The Role of Earnings Management, IOS, and Solvency

  Muhammad Azzam Firdaus Hemawan

  74-79

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• Flexible Work Contracts in the Gig Economy: An Institutional Analysis

  Anisa Fitria Utami, Ary Fauziah Amini, Nadofah Nadofah

  80-88

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• Innovation and Digital Transformation in Islamic Economics: Strengthening Sustainable Resilience and Inclusive Growth

  Fauzatul Laily Nisa

  89-96

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• Case Study on the Process and Evaluation of Shared Service Center Implementation in State-Owned Enterprises

  Nadia Nadia, Sofie Yunida Putri

  97-104

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• Examining the Influence of Locus of Control on Readiness to Change in Higher Education

  Daisy Marthina Rosyanti, Mentari Clara Dewanti, Fani Khoirotunnisa

  105-109

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• Investor Decisions on Branded Gold Bars and Jewelries in Asia: A Literature Review

  Fani Khoirotunnisa

  110-115

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• Beyond Job Satisfaction: Work Engagement as a Key to Service Quality

  Daisy Marthina Rosyanti, Endang Iryanti, Virginia Mandasari

  116-121

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• Shaping Organizational Culture in the Face of Technological Disruption and Business Dynamics

  Virginia Mandasari, Mentari Clara Dewanti

  122-131

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• Consumer Behavior and Resilience During the COVID-19 Pandemic in Indonesia: An Islamic Ethical Perspective

  Arum Indiharwati, M. Jaenudin

  132-141

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• Investment Strategies and Financial Performance of a Leading University Endowment Fund

  Vicky Vendy

  142-147

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