Sustainability Balanced Scorecard: Enhancing Financial Performance

Abstract

This research aims to understand to what extent the Sustainability Balanced Scorecard (SBSC) is a measurement tool for enhancing a company's financial performance. A systematic literature review (SLR) of 20 articles published between 2020 and 2023 revealed that SBSC helps companies incorporate sustainability into management strategies through four perspectives: financial, customer, internal processes, and learning and growth. The findings indicate that SBSC improves profitability, operational efficiency, customer satisfaction, loyalty, and employee innovation and development. The successful implementation of SBSC hinges on management commitment, an innovative organizational culture, and the use of information technology. Additionally, the research demonstrates that SBSC offers significant benefits for small and medium enterprises (SMEs) in various industrial sectors, including manufacturing and services.