A Review of How to Use Chatbots in the Future

Abstract

The current, rapid advancement of technology across all fields, including services based on artificial intelligence (AI), serves as the driving force for this study. In contrast to other forms of AI technology, chatbots may interact with clients directly and without human intervention. According to the studied research, chatbots have a chance of failing. Additionally, if the "practice" data utilized is not as exact, the dialogue cannot be understood, and last but not least, secure personal data. Chatbots are not a new concept, but they still have room for development. Additionally, it is envisaged that industry participants will gain knowledge of the function of automation so they may use chatbots to boost business profitability and provide efficiency in many operational fields.

Keywords: Perceived ease of use; trusts; continuous intention to use; chatbots; literature review